Case studies
Automation With Measurable Business Impact.
Each case follows the same structure: the problem, the automation and what changed. We publish numbers only when they have been verified with the client.
Cases marked “Illustrative example” describe typical engagements and are not published client references.
E-commerceIllustrative exampleAnswering order questions on WhatsApp before the support team logs in
- Problem
- The support inbox and WhatsApp were dominated by three questions: where is my order, how do I return an item, and is this in stock.
- Result
- Routine order questions are answered within seconds at any hour.
Real EstateIllustrative exampleReplying to property enquiries in minutes instead of hours
- Problem
- Leads arrived by email from several portals and by Facebook lead forms.
- Result
- Every enquiry receives a personalized reply within minutes.
HealthcareIllustrative exampleReducing missed appointments with reminders patients actually see
- Problem
- Reminders were phone calls made by reception when there was time, which meant they were inconsistent.
- Result
- Reminders go out consistently for every appointment.
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